Privacy Policy

Pharmhealth Privacy Policy

Who we are

At Pharmhealth, we are committed to maintain the trust and confidence of visitors to our website www.pharmhealth.com or subdomain thereof.
We want you to know that we take your privacy seriously and any data passed to us is treated confidentially and in compliance with the EU General Data Protection Regulation (EU) 2016/679 [GDPR] and the Data Protection Act 2018.
In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal data, how we use it, how we keep it secure and the limited conditions under which we may disclose it to others.

Shopping on our website

When you shop on this Website, we will ask you to input and will collect personal data from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password.
We confirm that any personal data which you provide to us is held in accordance with the Data Protection Act 2018 and EU General Data Protection (GPDR).
We use your information only for the following purposes:

  • Processing your orders
  • To administer this website
  • For statistical or survey purposes to improve this website and its services to you
  • To serve website content and advertisements to you
  • If you consent; to notify you of products or special offers that may be of interest to you
  • If ordering prescriptions through our secure website – any personal health data (Patient information) held securely on a prescription account is only for use for maintaining records of dispensing of medicines, medicinal products and/or accounting purposes only.

When you create a shopping account while ordering online you will be given the option to receive information from Pharmhealth DCU Limited by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in-order-to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Google Analytics

When someone visits www.pharmhealth.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing Lists

As part of the registration process for our monthly e-newsletter, we collect some personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are correct and to check every now and then that you’re happy and satisfied. We don’t sell, lease or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer.

Who we share information with

We are not in the business of using your personal information to other companies. We don’t sell, lease or trade email lists with other organisations and businesses.

On occasion and for health-related purposes only “Data concerning health” may be confidentially disclosed with Health Service Executive (HSE), Pharmaceutical Society of Ireland (PSI), Department of Agriculture, Food u0026amp; Marine (DAFM), prescribers, hospitals, IT systems personnel.

You should be aware that if we are requested by the Gardai or any other regulatory or government authority investigating suspected illegal activities to provide your personal data, we are entitled do so.

Competitions

When entering any of our competitions or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this mailing list by clicking the unsubscribe link in any of our emails.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at dataprotection@pharmhealth.com

Controlling your personal information

If you are registered on Pharmhealth.com you have secure access to your details when you log in to “your account” dashboard. Here you can manage your consent preferences, display preferences and personal data.

Delivery

If one of our Customer Delivery Partners attempts to deliver an order to your address and finds there’s no-one available to receive it, we reserve the right to take a photograph of the outside of the property to assure you we were in the right geographical location to fulfil your order and confirm they had located the correct address. We can assure you that this photograph won’t be published or circulated, or used for any other purpose other than verification, and that it’s held securely in compliance with Data Protection legislation.

Our full terms and conditions (including definitions) can be found at https://www.pharmhealth.com/terms-conditions/

Our company details are:
Pharmhealth DCU Limited
Registered office: Henry Grattan Building, Dublin City University, Glasnevin, Dublin 9
Registered in Ireland. Company registration number: 779432
VAT no: 4386703GH

We are regulated by the Pharmaceutical Society of Ireland